Seasonal Merchandising & Guest Services Associate

Macy's; Richmond (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Merchandising Colleague (Front of House) to enhance in-store experiences through effective merchandise placement, clean and organized displays, and accurate pricing signage. You will greet customers, assist with questions, and support sales initiatives across departments.

This role emphasizes hospitality, collaboration, and a proactive approach to helping customers feel welcome while contributing to store goals.

Qualifications

• Flexible availability for days, evenings, weekends, and holidays.
• Strong customer service experience with a friendly, attentive approach.
• Clear communication with customers and teammates across departments.
• Experience using a point-of-sale system and helping customers with purchases.

Responsibilities

• Greet customers and offer assistance to create a welcoming shopping environment.
• Assist with merchandising movement, floor presentation, and signage accuracy.
• Support sales goals and collaborate with colleagues to improve the customer experience.
• Assist with loyalty programs and brief customers on benefits during checkout.

Skills

Flexible availability

Customer service

Communication

POS experience

Tools

POS system

Job description

Macy's is seeking a Merchandising Colleague (Front of House) to enhance in-store experiences through effective merchandise placement, clean and organized displays, and accurate pricing signage. You will greet customers, assist with questions, and support sales initiatives across departments.

This role emphasizes hospitality, collaboration, and a proactive approach to helping customers feel welcome while contributing to store goals.