Merchandising & Guest Experience Specialist

Macy's; Montclair (CA); On-site; USD 19,000 - 26,000; Full time

Job summary

Macy's is looking for a Merchandising Colleague to help deliver an exceptional in-store experience by moving and displaying merchandise, ensuring accurate pricing, and maintaining attractive, organized spaces for customers to shop.

You will greet customers with genuine hospitality, assist across departments, and support sales and promotional initiatives while staying aligned with company directives.

Qualifications

• Flexible availability including days, evenings, weekends and holidays
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules in English
• Create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
• Create a welcoming environment for customers and colleagues, fostering conversations and connections
• Able to learn about products in the store and give expert guidance to customers
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Effectively use point-of-sale technology and digital tools to streamline transactions
• Work seamlessly with colleagues across departments to drive sales and elevate the customer experience
• Meeting daily sales goal challenges

Responsibilities

• Greet customers warmly and provide expert product guidance
• Maintain clean, organized, and shoppable displays
• Assist with pricing, signage, and merchandise placement
• Support visual merchandising by updating mannequins and floor layouts
• Collaborate across departments to achieve sales goals

Skills

Customer service

Sales goals

POS tech

Communication

Team collaboration

Flexibility

Credit accounts

Product knowledge

Active listening

Attention to detail

Tools

POS system

Job description

Macy's is looking for a Merchandising Colleague to help deliver an exceptional in-store experience by moving and displaying merchandise, ensuring accurate pricing, and maintaining attractive, organized spaces for customers to shop.

You will greet customers with genuine hospitality, assist across departments, and support sales and promotional initiatives while staying aligned with company directives.