X Center Host

M1 Concourse; Pontiac (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Job summary

The X Center Host at M1 Concourse in Pontiac, MI delivers welcoming, professional guest experiences across arrivals, reservations, admissions, simulator check-ins, and retail transactions. This role supports reception operations and cross-trains within the X Center Store to assist during peak and off-peak times.

You will demonstrate outstanding customer service, attention to detail, and the ability to multitask in a fast-paced entertainment and hospitality environment, representing the M1

Responsibilities

• Assists guests with merchandise selection and product information.
• Assists guests with venue information, event schedules, amenities and directions.
• Assists with opening and closing procedures for reception and retail operations.
• Collaborates with Team Members to ensure superior guest experiences.
• Cross-trains and provides operational support within the X Center Store as business needs require.
• Ensures adherence to company policies, operational procedures and safety requirements.
• Greets guests warmly and professionally upon arrival.
• Maintains a guest-first mindset and promotes a culture of hospitality and service excellence.
• Maintains accurate records of daily transactions and guest activity.
• Maintains an organized, clean and visually appealing retail sales floor.
• Maintains awareness of current promotions, events, memberships and offerings.
• Maintains cleanliness and presentation standards throughout guest-facing areas.
• Participates in inventory counts, merchandising displays, stock replenishment and product organization.
• Processes admissions, simulator reservations, retail purchases and other transactions through POS systems.
• Responds professionally and promptly to guest questions, concerns and service requests.
• Supports simulator scheduling and guest flow management.
• Supports special events, corporate functions, hospitality experiences and promotional activities.
• Verifies reservations, memberships, admissions and simulator bookings.
• Performs all other duties as may be required and assigned.

Job description

Job Summary

The X Center Host serves as the primary ambassador for M1 Concourse’s X Center experience and is responsible for creating a welcoming, professional and memorable first impression for guests. This position manages guest arrivals, reservations, admissions, simulator check-ins, retail transactions and general guest inquiries while delivering an elevated hospitality experience consistent with the M1 Concourse brand. The Host supports the day-to-day operation of the X Center reception area and cross-trains within the X Center Store to provide retail support during lower-volume periods. This role requires exceptional customer service, attention to detail, professionalism and the ability to effectively multitask in a fast-paced entertainment and hospitality environment. The X Center Host shall represent M1 Concourse with the highest level of professionalism and decorum.

Benefits

• Employee discounts

Job Responsibilities

• Assists guests with merchandise selection and product information.


• Assists guests with venue information, event schedules, amenities and directions.


• Assists with opening and closing procedures for reception and retail operations.


• Collaborates with Team Members to ensure superior guest experiences.


• Cross-trains and provides operational support within the X Center Store as business needs require.


• Ensures adherence to company policies, operational procedures and safety requirements.


• Greets guests warmly and professionally upon arrival.


• Maintains a guest-first mindset and promotes a culture of hospitality and service excellence.


• Maintains accurate records of daily transactions and guest activity.


• Maintains an organized, clean and visually appealing retail sales floor.


• Maintains awareness of current promotions, events, memberships and offerings.


• Maintains cleanliness and presentation standards throughout guest-facing areas.


• Participates in inventory counts, merchandising displays, stock replenishment and product organization.


• Processes admissions, simulator reservations, retail purchases and other transactions through POS systems.


• Responds professionally and promptly to guest questions, concerns and service requests.


• Supports simulator scheduling and guest flow management.


• Supports special events, corporate functions, hospitality experiences and promotional activities.


• Verifies reservations, memberships, admissions and simulator bookings.


• Performs all other duties as may be required and assigned.