Guest Experience Host - Center & Store

M1 Concourse; Pontiac (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Job summary

The X Center Host at M1 Concourse in Pontiac, MI delivers welcoming, professional guest experiences across arrivals, reservations, admissions, simulator check-ins, and retail transactions. This role supports reception operations and cross-trains within the X Center Store to assist during peak and off-peak times.

You will demonstrate outstanding customer service, attention to detail, and the ability to multitask in a fast-paced entertainment and hospitality environment, representing the M1

Responsibilities

• Assists guests with merchandise selection and product information.
• Assists guests with venue information, event schedules, amenities and directions.
• Assists with opening and closing procedures for reception and retail operations.
• Collaborates with Team Members to ensure superior guest experiences.
• Cross-trains and provides operational support within the X Center Store as business needs require.
• Ensures adherence to company policies, operational procedures and safety requirements.
• Greets guests warmly and professionally upon arrival.
• Maintains a guest-first mindset and promotes a culture of hospitality and service excellence.
• Maintains accurate records of daily transactions and guest activity.
• Maintains an organized, clean and visually appealing retail sales floor.
• Maintains awareness of current promotions, events, memberships and offerings.
• Maintains cleanliness and presentation standards throughout guest-facing areas.
• Participates in inventory counts, merchandising displays, stock replenishment and product organization.
• Processes admissions, simulator reservations, retail purchases and other transactions through POS systems.
• Responds professionally and promptly to guest questions, concerns and service requests.
• Supports simulator scheduling and guest flow management.
• Supports special events, corporate functions, hospitality experiences and promotional activities.
• Verifies reservations, memberships, admissions and simulator bookings.
• Performs all other duties as may be required and assigned.

Job description

The X Center Host at M1 Concourse in Pontiac, MI delivers welcoming, professional guest experiences across arrivals, reservations, admissions, simulator check-ins, and retail transactions. This role supports reception operations and cross-trains within the X Center Store to assist during peak and off-peak times.

You will demonstrate outstanding customer service, attention to detail, and the ability to multitask in a fast-paced entertainment and hospitality environment, representing the M1