X Center Host

M1 Concourse LLC; Pontiac (MI); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Employee discounts

Job summary

M1 Concourse LLC in Pontiac, MI is seeking an X Center Host to be the friendly face of the X Center experience. You will manage guest arrivals, reservations, admissions, simulator check-ins, and retail transactions while delivering an elevated hospitality experience aligned with the M1 Concourse brand.

This role supports day-to-day reception operations, cross-training within the X Center Store, and collaboration with team members to ensure exceptional guest experiences.

Qualifications

• Experience in customer service or hospitality.
• Ability to multitask and work in a fast-paced environment.
• Willingness to cross-train within the X Center Store operations.

Responsibilities

• Assist guests with merchandise selection and product information.
• Manage guest arrivals, reservations, admissions and simulator check-ins.
• Process admissions, reservations, and retail purchases through POS systems.
• Maintain an organized, clean, and visually appealing retail and guest-facing area.
• Collaborate with team members to ensure superior guest experiences.

Skills

Customer service

Hospitality

POS transactions

Multitasking

Tools

POS systems

Job description

Benefits

• Employee discounts

Job Summary

The X Center Host serves as the primary ambassador for M1 Concourse's X Center experience and is responsible for creating a welcoming, professional and memorable first impression for guests. This position manages guest arrivals, reservations, admissions, simulator check-ins, retail transactions and general guest inquiries while delivering an elevated hospitality experience consistent with the M1 Concourse brand. The Host supports the day-to-day operation of the X Center reception area and cross-trains within the X Center Store to provide retail support during lower-volume periods. This role requires exceptional customer service, attention to detail, professionalism and the ability to effectively multitask in a fast-paced entertainment and hospitality environment. The X Center Host shall represent M1 Concourse with the highest level of professionalism and decorum.

Job Responsibilities

• Assists guests with merchandise selection and product information.
• Assists guests with venue information, event schedules, amenities and directions.
• Assists with opening and closing procedures for reception and retail operations.
• Collaborates with Team Members to ensure superior guest experiences.
• Cross-trains and provides operational support within the X Center Store as business needs require.
• Ensures adherence to company policies, operational procedures and safety requirements.
• Greets guests warmly and professionally upon arrival.
• Maintains a guest-first mindset and promotes a culture of hospitality and service excellence.
• Maintains accurate records of daily transactions and guest activity.
• Maintains an organized, clean and visually appealing retail sales floor.
• Maintains awareness of current promotions, events, memberships and offerings.
• Maintains cleanliness and presentation standards throughout guest-facing areas.
• Participates in inventory counts, merchandising displays, stock replenishment and product organization.
• Processes admissions, simulator reservations, retail purchases and other transactions through POS systems.
• Responds professionally and promptly to guest questions, concerns and service requests.
• Supports simulator scheduling and guest flow management.
• Supports special events, corporate functions, hospitality experiences and promotional activities.
• Verifies reservations, memberships, admissions and simulator bookings.
• Performs all other duties as may be required and assigned.