Guest-First Restaurant Manager: People & Ops Leader

Dunkin' - Cafua Management Company; Laconia (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Complimentary and discounted meals

Monthly Bonus Plan

Job summary

Cafua Management Company is seeking a Restaurant Manager in New Hampshire to lead restaurant operations and drive guest satisfaction. You will recruit, train and coach teams, set performance standards and ensure safety, quality, and brand compliance across all shifts.

Lead marketing efforts, manage costs and drive profitability while maintaining a guest-first culture and ensuring compliance with laws and franchise standards.

Qualifications

• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours
• Must be 18+ years or older
• Must be authorized to work in the U.S.
• Fluent in English

Responsibilities

• Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Skills

Leadership

Communication

Guest focus

Team development

Coaching

Job description

Cafua Management Company is seeking a Restaurant Manager in New Hampshire to lead restaurant operations and drive guest satisfaction. You will recruit, train and coach teams, set performance standards and ensure safety, quality, and brand compliance across all shifts.

Lead marketing efforts, manage costs and drive profitability while maintaining a guest-first culture and ensuring compliance with laws and franchise standards.