Guest-First Restaurant Manager — Lead Teams & Experience

Denny's; Mentor (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Denny's is seeking a Restaurant Manager in Ohio to supervise 15-20 crew members and ensure proper shift execution, guest satisfaction, and adherence to Brand Standards. You will collaborate with peer Managers to support the General Manager who holds overall accountability for restaurant success.

You will work day and night shifts, weekends and holidays, and focus on staff selection, development, and achieving financial goals while maintaining high service quality.

Qualifications

• Minimum of 2 years’ experience in restaurant, hospitality, or retail management.
• Food Safety Manager certification required.
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization.
• Ability to communicate effectively, both orally and in writing, in the English language.
• Possesses basic math skills (add, subtract, multiply, divide).
• Places a value on diversity and shows respect for others.
• Proven ability to problem solve and handle high stress situations.
• Ability to interpret financial statements and understand contributing factors.
• Must be able to perform job duties of every position.
• Willingness to work the required 50-55-hour work week 5 days a week with occasional additional days based on the needs of the business.
• Must be prepared to multitask in accordance with the demands of the business.
• Ability to identify and anticipate opportunities and implement corrective action steps.
• Ability to work weekends, holidays, and evenings.
• Periodic travel to include occasional overnight travel and airline travel when applicable.
• Licensed to operate an automobile without hours of operations restrictions.
• Has reliable transportation to meet banking obligations.

Responsibilities

• Guests: Makes sure that all employees put “Guests First” to ensure a respectful and enjoyable environment, satisfied guests, and repeat business. Coaches all employees on addressing guest complaints promptly.
• Emphasizes the importance of following the “Guests First Cycle.”
• Role models the Manager “On the Floor and At the Door” philosophy.
• People: Works with the General Manager to attract, hire, develop, coach, and retain hourly employees to ensure an engaged, high-performing team.
• Working to create and maintain a respectful and enjoyable environment for our employees.
• Promoting and maintaining a harassment free environment by encouraging open communication at all levels.
• Assisting effectively with recruiting and selecting.
• Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
• Providing timely, constructive coaching and feedback.
• Restaurant Operations: Directs shift operations to ensure that all standards are met to optimize the guest experience.
• Maintains proper staffing levels and schedules.
• Monitors the Guests First cycle to ensure timeliness of service is maintained.
• Restaurant Sanitation: Assists the General Manager by overseeing assigned shifts to ensure that Denny’s Brand Standards for restaurant sanitation are consistently achieved to include successfully passing all health inspections and Brand Protection Reviews.
• Ensures food preparation, food handling, and food storage standards are consistently followed.
• Enforces sanitary practices for the general cleanliness and maintenance of the restaurant.
• Financials: Assists the General Manager in interpreting financial and operational reports and schedules. Works with the General Manager to identify gaps in operating performance and to develop solutions to ensure that controllable profit goals are achieved.
• Assists the General Manager with managing to budgets established for their restaurant.
• Growth: Helps drive sales, guest count, and profit for the restaurant by assisting the General Manager with local store marketing and by ensuring suggestive selling is being executed properly and that all measured goals are met.
• Safety and Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets. Constantly monitors the restaurant for potential employee or guest liability, corrects the situation and brings to the attention of the Area Leader.
• Asset Management: Monitors to ensure that proper cash handling, discounts and inventory management procedures are in place to protect and conserve company assets.
• Compliance: Maintains compliance with all RJC Policies and procedures as well as all state, local and federal regulations.
• Problem Resolution: Ensures that problems are addressed and resolved promptly (such as customer complaints, employee relations issues, facilities, or security issues, etc.). Brings appropriate issues to the attention of the General Manager, recommends correction, and participates in the resolution as required.
• Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.
• Creates a culture of teamwork within the restaurant

Skills

Restaurant management

Leadership

Guest service

English communication

Food safety

Job description

Denny's is seeking a Restaurant Manager in Ohio to supervise 15-20 crew members and ensure proper shift execution, guest satisfaction, and adherence to Brand Standards. You will collaborate with peer Managers to support the General Manager who holds overall accountability for restaurant success.

You will work day and night shifts, weekends and holidays, and focus on staff selection, development, and achieving financial goals while maintaining high service quality.