Guest-First Hospitality Security Agent

Hispanic Alliance for Career Enhancement; Sacramento (CA); On-site; USD 28,000 - 37,000; Part time

Benefits offered by this job

Free room nights

Discounted rates for friends & family

Medical insurance

401K with company match

Paid vacation and sick days

Paid family bonding time

Job summary

Hyatt Sacramento Downtown is seeking a professional Security Agent to join our 24/7 security team. You will maintain a visible security presence across lobby, public areas, and parking facilities while delivering exceptional guest service and enforcing hotel policies.

Responsibilities include monitoring CCTV and access control, conducting patrols, responding to incidents, and writing clear incident reports.

Qualifications

• Minimum one year of security experience.
• Stand and walk for prolonged periods; lift ~40 lbs; climb stairs.
• Exposure to hot and cold weather.
• Proficient with reporting software.
• English literacy in reading and writing.
• High School Diploma or GED.

Responsibilities

• Provide a visible security presence throughout the property (lobby, public areas, back-of-house, parking).
• Deliver exceptional customer service while enforcing policies.
• Conduct routine patrols and safety inspections.
• Monitor CCTV, access control, and alarm systems.
• Respond to incidents, medical emergencies, disturbances, and safety concerns.
• Write clear, accurate incident reports.
• Work a flexible schedule including weekends and holidays.
• Communicate effectively with guests, team members, management, and first responders.
• Support emergency response procedures and life safety protocols.
• Abide by Post Orders and standards.

Skills

Security experience

Customer service

Written reports

Communication skills

English literacy

Education

High School Diploma or GED

Tools

CCTV

Access control

Incident reporting software

Job description

Hyatt Sacramento Downtown is seeking a professional Security Agent to join our 24/7 security team. You will maintain a visible security presence across lobby, public areas, and parking facilities while delivering exceptional guest service and enforcing hotel policies.

Responsibilities include monitoring CCTV and access control, conducting patrols, responding to incidents, and writing clear incident reports.