Guest-First Banker: Relationship Building & Tech Help

Aumni; San Bernardino (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, manage lobby flow, and help customers with accounts, transactions, and digital banking tools. Join a collaborative team focused on service excellence and regulatory compliance.

The role emphasizes relationship-building, product knowledge, and delivering a seamless, personalized banking experience to diverse clients in a fast-paced environment.

Qualifications

• Must put clients first and exceed expectations with friendly service.
• Able to build trusted relationships with clients.
• Clear and polite communication to understand and help clients.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and manage lobby flow.
• Provide account servicing and maintenance, and open new accounts while following policies and regulatory requirements.
• Assist clients with daily banking transactions and using Chase mobile app, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge – collaborate with team.
• Perform branch operations, including cash devices, while following bank policies.

Skills

Customer service

Product knowledge

Bilingual EN/ES

Cash handling

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, manage lobby flow, and help customers with accounts, transactions, and digital banking tools. Join a collaborative team focused on service excellence and regulatory compliance.

The role emphasizes relationship-building, product knowledge, and delivering a seamless, personalized banking experience to diverse clients in a fast-paced environment.