Guest-First Banker: Build Relationships with Tech

Aumni; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase at Columbus, Ohio, is seeking an Associate Banker to welcome clients and deliver attentive service while leveraging Chase Mobile and digital tools. You will build trusted client relationships, help with daily banking needs, and work with branch teams to meet financial goals.

Responsibilities include opening accounts, servicing clients, and performing branch operations in a compliant environment. A high school diploma or GED is required, with opportunities for growth in Consumer & Community

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly.
• Ability to quickly learn products, services, and procedures.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship-building

Communication skills

Problem solving

Team collaboration

Learn products quickly

High school diploma or GED

Education

High school diploma or GED

Job description

Chase at Columbus, Ohio, is seeking an Associate Banker to welcome clients and deliver attentive service while leveraging Chase Mobile and digital tools. You will build trusted client relationships, help with daily banking needs, and work with branch teams to meet financial goals.

Responsibilities include opening accounts, servicing clients, and performing branch operations in a compliant environment. A high school diploma or GED is required, with opportunities for growth in Consumer & Community