Guest-Facing Front Desk Agent with Flexible Schedule

Renaissance-Minneapolis-Bloomington-Hotel; BLOOMINGTON (MN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Early Pay / Earned Wage Access

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Wellness programs

Job summary

Renaissance Minneapolis Bloomington Hotel, located in Bloomington, MN, is seeking a Front Desk Agent to join our guest-focused team. The hourly pay starts at $17.50 and requires flexible availability including mornings, evenings, weekends, and holidays.

The role involves greeting guests, managing check-ins/outs, and delivering personalized service to Marriott Bonvoy members. Experience with Marriott FSPMS is a plus, and the team emphasizes collaboration across departments to ensure seamless

Qualifications

• Minimum of one year of customer service or guest-facing experience.
• Previous hotel front desk experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Comfortable using computers, including Microsoft Outlook, Word, and Excel.
• Previous experience with hotel property management systems, particularly Marriott FSPMS, is a plus.

Responsibilities

• Create a warm, welcoming first impression by greeting guests with genuine hospitality and professionalism.
• Efficiently manage guest check-ins, check-outs, room assignments, and payment transactions.
• Recognize Marriott Bonvoy members and deliver personalized service that celebrates their loyalty.
• Anticipate guest needs and identify opportunities to create memorable experiences.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Take ownership of guest issues, using effective service recovery techniques to turn challenges into positive experiences.
• Answer incoming calls, manage reservations, and communicate important information accurately.
• Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
• Maintain accurate guest records, shift reports, and front desk documentation.
• Promote hotel amenities, local attractions, and Marriott Bonvoy membership opportunities.
• Maintain a clean, organized, and professional front desk environment.
• Balance multiple priorities while remaining calm, friendly, and attentive during busy periods.

Skills

Customer service

Guest-facing

Communication

Multitasking

Tools

Marriott FSPMS

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Renaissance Minneapolis Bloomington Hotel, located in Bloomington, MN, is seeking a Front Desk Agent to join our guest-focused team. The hourly pay starts at $17.50 and requires flexible availability including mornings, evenings, weekends, and holidays.

The role involves greeting guests, managing check-ins/outs, and delivering personalized service to Marriott Bonvoy members. Experience with Marriott FSPMS is a plus, and the team emphasizes collaboration across departments to ensure seamless