Front Office Manager: Guest Experience Leader & Ops Coach

Spire Hospitality LLC; BLOOMINGTON (MN); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match after one yr

Life insurance

Paid time off

Job summary

Renaissance Minneapolis Bloomington Hotel in Bloomington, MN seeks a Front Office Manager to lead the Front Desk, coach associates, and ensure outstanding guest experiences. The position emphasizes hands-on leadership, problem solving, and collaboration across hotel departments to deliver seamless service.

You will balance service excellence with operational execution, manage staffing during peak times, and align with Marriott Bonvoy programs while supporting a high-performing team in a vibrant

Qualifications

• Previous hotel Front Office or Guest Services leadership experience required.
• 2–3+ years of progressive hotel operations experience preferred, including supervisory or management responsibilities.
• Strong understanding of Front Desk operations, reservations, room inventory, billing, and service recovery.
• Demonstrated ability to lead, coach, motivate, and hold a team accountable.
• Strong guest-service instincts with the confidence to resolve challenging situations professionally.
• Excellent communication, organization, and problem-solving skills.
• Ability to analyze guest feedback and operational results and turn them into actionable improvements.
• Comfortable working in a fast-paced environment and balancing multiple priorities.
• Experience with hotel property-management and reservation systems.
• Flexible availability, including evenings, weekends, and holidays based on business needs.
• Professional, positive, and approachable leadership style.

Responsibilities

• Lead the daily operation of the Front Desk, ensuring consistent execution of service standards and hotel procedures.
• Recruit, train, coach, develop, and motivate Front Office associates while creating a positive and accountable team culture.
• Be highly visible in the operation and lead from the front, particularly during peak arrival and departure periods.
• Monitor guest feedback and satisfaction results, identify trends, and implement action plans that improve the overall guest experience.
• Empower associates to resolve guest concerns while personally assisting with complex service recovery situations when necessary.
• Recognize opportunities to create memorable and personalized experiences for guests and Marriott Bonvoy members.
• Champion Marriott Bonvoy recognition, enrollment, and elite‑member benefits while ensuring brand standards are consistently delivered.
• Maintain accurate room inventory and room‑type availability to maximize selling opportunities while protecting the guest experience.
• Partner closely with Housekeeping to ensure room readiness, room status accuracy, and effective communication regarding guest needs and priorities.
• Collaborate with Engineering, Food & Beverage, Sales, and other hotel departments to resolve operational challenges and deliver a seamless guest experience.
• Manage Front Office scheduling and staffing based on occupancy, arrivals, departures, group activity, and business demand.
• Monitor labor and departmental expenses while maintaining appropriate service levels.
• Conduct regular coaching, performance conversations, and recognition with Front Office associates.
• Ensure cash handling, billing, credit, key control, safety, and security procedures are consistently followed.
• Maintain an organized, professional, and guest-ready Front Desk and lobby environment.
• Review daily operational information including arrivals, departures, VIPs, groups, special requests, room inventory, and potential service challenges.
• Serve as a Manager on Duty when scheduled and assist with hotel-wide operational needs.
• Identify opportunities to improve processes, efficiency, associate engagement, and guest satisfaction.

Skills

Front Office leadership

Guest services

Staff development

Operations coordination

Education

Bachelor's degree in Hospitality or Business

Tools

FSPMS

Reservations systems

Billing systems

Job description

Renaissance Minneapolis Bloomington Hotel in Bloomington, MN seeks a Front Office Manager to lead the Front Desk, coach associates, and ensure outstanding guest experiences. The position emphasizes hands-on leadership, problem solving, and collaboration across hotel departments to deliver seamless service.

You will balance service excellence with operational execution, manage staffing during peak times, and align with Marriott Bonvoy programs while supporting a high-performing team in a vibrant