Guest Experience & Wine Service Specialist

kimptonhotelsandrestaurantscareers; Virginia (MN); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

Kimpton Hotels & Restaurants in the United States seeks a hospitality team member to deliver exceptional guest experiences through warm customer service, attentive wine service, and precise order handling. You will engage with guests, learn the menu and beverage program, and contribute to a memorable dining atmosphere.

You will greet guests, take orders, process payments, and support the team in a fast-paced setting.

Qualifications

• 1 year of experience in a similar or supportive role.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Ability to prioritize multiple tasks in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, evenings, weekends, and holidays when needed.

Responsibilities

• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, relay complaints to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post.

Skills

Customer service

POS knowledge

Communication

Presentation

Multitasking

Flexibility

Guest experience

Wine service

Tools

POS system

Job description

Kimpton Hotels & Restaurants in the United States seeks a hospitality team member to deliver exceptional guest experiences through warm customer service, attentive wine service, and precise order handling. You will engage with guests, learn the menu and beverage program, and contribute to a memorable dining atmosphere.

You will greet guests, take orders, process payments, and support the team in a fast-paced setting.