Guest Experience & Wellness Advisor

Be Aveda Institutes; Clearwater (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Be Aveda Institutes is seeking team members to provide outstanding guest services and beauty expertise on-site in Florida. You will guide clients through the Aveda service cycle, promote products, and maintain a high level of customer care.

Qualifications include at least one year in retail or guest services, strong communication and organizational skills, and flexibility to work retail hours, weekends, and events. Training on Aveda products and services is provided.

Qualifications

• One year of experience in retail or guest services; cosmetic experience is a plus.
• Excellent verbal and written communication skills.
• Exceptional organizational abilities.
• Ability to attend and complete all company education.
• Retail hours including weekends, holidays, and events.
• Computer experience including retail POS usage.

Responsibilities

• Perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least $55.
• Ensure on-time service flow through effective appointment booking.
• Manage all incoming calls to keep PCH below 5%.
• Provide hair and wellness expertise and achieve sales goals.
• Offer a ritual of renewal during every visit (hand treatment, makeup, neck and shoulder massage).
• Serve as a resource on Aveda product knowledge and service quality.
• Keep the retail experience center guest-ready.
• Participate in monthly inventory.
• Present a professional appearance per the dress code.

Skills

Verbal communication

Written communication

Organizational skills

Retail POS experience

Tools

Retail POS system

Job description

Be Aveda Institutes is seeking team members to provide outstanding guest services and beauty expertise on-site in Florida. You will guide clients through the Aveda service cycle, promote products, and maintain a high level of customer care.

Qualifications include at least one year in retail or guest services, strong communication and organizational skills, and flexibility to work retail hours, weekends, and events. Training on Aveda products and services is provided.