Retail & Wellness Advisor

Be Aveda Institutes; Clearwater (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Be Aveda Institutes in Florida seeks a Retail Advisor who is passionate about the Aveda mission, hair, spa, and guest service to drive sales while delivering an exceptional guest experience.

You will work with a multidisciplinary team to share beauty, fashion and wellness through the power of touch, ensuring high-quality service and guest satisfaction. Weekend and holiday hours may be required.

Qualifications

• Minimum one year of retail or guest services experience, cosmetics preferred.
• Excellent verbal and written communication.
• Strong organizational skills.

Responsibilities

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty five dollars.
• Ensure on-time service flow through effective use of the Salon Biz Appointment Booking.
• Manage all incoming call volume to keep PCH below 5%.
• Provide hair and wellness expertise and excellent service while achieving sales goals.
• Offer a ritual of renewal during every visit (hand treatment, makeup, neck & shoulder massage).
• Serve as a resource for students and colleagues on Aveda product knowledge and service cycle.
• Keep the retail experience center guest-ready at all times.
• Participate in monthly inventory.
• Present a professional appearance per Aveda Institute dress code.
• Attend meetings as required, with potential minimal travel.

Skills

Excellent communication

Retail experience

Cosmetic knowledge

Teamwork

Tools

POS system

Job description

Be Aveda Institutes in Florida seeks a Retail Advisor who is passionate about the Aveda mission, hair, spa, and guest service to drive sales while delivering an exceptional guest experience.

You will work with a multidisciplinary team to share beauty, fashion and wellness through the power of touch, ensuring high-quality service and guest satisfaction. Weekend and holiday hours may be required.