Guest Experience & Wax Sales Associate

European Wax Center; Manassas (VA); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

European Wax Center is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere and drive guest satisfaction while promoting wax services and retail options. You will greet guests, discuss skincare goals, educate on wax passes and promotions, prebook appointments, and maintain an organized front desk to support a smooth guest experience.

Join a collaborative team committed to energy, service excellence, and brand standards, with ongoing training to stay ahead in skincare

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Ability to learn about and explain skincare options and promotions.
• Proficiency with point-of-sale systems and computer technology.
• Able to remain calm under pressure and adapt to guest needs.

Responsibilities

• Greet guests with a friendly demeanor and set a positive tone.
• Engage guests to understand needs and skincare goals.
• Educate guests on wax pass options and promotions, and prebook appointments.
• Maintain an organized front desk and lobby area with brand standards.
• Collaborate with team and participate in ongoing training.

Skills

Customer service

Sales

Communication

Interpersonal skills

Teamwork

Adaptability

Retail experience

Tools

Point-of-Sale (POS)

Job description

European Wax Center is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere and drive guest satisfaction while promoting wax services and retail options. You will greet guests, discuss skincare goals, educate on wax passes and promotions, prebook appointments, and maintain an organized front desk to support a smooth guest experience.

Join a collaborative team committed to energy, service excellence, and brand standards, with ongoing training to stay ahead in skincare