Guest Experience & VIP Promotions Ambassador

Saratoga Casino Black Hawk; Black Hawk (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Retirement Options

Employee Assistance Program

Free Meals During Shifts

PTO for Work/Life Balance

Job summary

Saratoga Casino Black Hawk in Black Hawk, CO is hiring a Guest Service Ambassador to support marketing and guest services. You will assist with promotions, handle guest inquiries, and help deliver outstanding customer experiences.

The role requires strong verbal communication, flexibility for evenings and weekends, and a background in marketing or customer service. Competitive benefits accompany full-time employment at the casino.

Qualifications

• High School Diploma or Equivalent Preferred.
• One to three years in Marketing and/or Customer Service, PC/Computer knowledge preferred. Excellent verbal and communication skills required.
• Ability to work flexible schedules including evenings, weekends and holidays.

Responsibilities

• Assist the Marketing and Guest Services Supervisor with promotions and events and ensure successful implementation on property.
• Provide guest support related to accounts, promotions or gaming needs.
• Review and evaluate confidential customer profiles to determine needs and determine awards when appropriate.
• Maintain relationships with VIP guests via phone, email and in person to increase business.
• Create a positive atmosphere and promote outstanding customer relations.
• Resolve guest and staff issues and report incidents as necessary.

Skills

Customer Service

Verbal Communication

Marketing

Education

High School Diploma or Equivalent Preferred

Tools

PC/Computer knowledge

Job description

Saratoga Casino Black Hawk in Black Hawk, CO is hiring a Guest Service Ambassador to support marketing and guest services. You will assist with promotions, handle guest inquiries, and help deliver outstanding customer experiences.

The role requires strong verbal communication, flexibility for evenings and weekends, and a background in marketing or customer service. Competitive benefits accompany full-time employment at the casino.