Guest Experience Front Desk Agent

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Education reimbursement

401k match

Paid time off

Job summary

Monarch Casino Resort Spa in Black Hawk, CO is seeking a Hotel Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and address inquiries with a focus on exceptional service. The role requires clear communication and the ability to handle reservations and payments efficiently.

We offer comprehensive benefits and opportunities for growth within the hotel, dining, and spa operations, with a commitment to guest satisfaction and a welcoming team environment.

Qualifications

• Friendly, approachable, and team-oriented communication with guests.
• Ability to work with others and provide clear directions to guests.
• Strong customer service mindset and professional presentation.

Responsibilities

• Greet guests warmly and assist with check-in/check-out processes.
• Provide directions, manage reservations, and process payments.
• Address guest concerns and feedback with timely follow-up.
• Answer phone calls promptly and courteously.

Skills

Friendly demeanor

Great communication

Team-oriented

Education

High School Diploma

Job description

Monarch Casino Resort Spa in Black Hawk, CO is seeking a Hotel Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and address inquiries with a focus on exceptional service. The role requires clear communication and the ability to handle reservations and payments efficiently.

We offer comprehensive benefits and opportunities for growth within the hotel, dining, and spa operations, with a commitment to guest satisfaction and a welcoming team environment.