Guest Experience & Vehicle Solutions Specialist

Gfnissan; Grand Forks (ND); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401(k) with matching

Paid time off

Discounts on services

Discounts on vehicle parts

Volunteer time off

Career growth opportunities

Job summary

Gfnissan in Grand Forks, ND is seeking a friendly, upbeat Customer Care Associate to be the link between guests and their next vehicle. You will answer questions about products, train with our team, and assist guests using online, phone, and in-store channels.

The role emphasizes guest experience with a built-in training program and growth opportunities. Hours are 9am-6pm Monday-Friday and Saturdays based on rotation; pay ranges from $17–$21 per hour depending on experience.

Qualifications

• 1 year of customer service experience.
• Strong communication skills (written, verbal and listening).
• Team player attitude.
• Prompt and courteous.
• Quick learner.
• Willingness to grow and learn.
• Flexibility to shift schedule as needed.
• Ability to adapt to the needs of the company.
• Enthusiastic personality.
• Upbeat, positive demeanor on the phone.
• Must have strong computer skills.
• Professional work ethic.

Responsibilities

• Engage directly with guests who reach out with car buying questions.
• Hand off guests to sales specialist at the appropriate time.
• Respond quickly to internet, phone, text, and live chat inquiries.
• Help guests find the best vehicle that fits their lifestyle need.
• Follow up with guests not ready to purchase currently.
• Participate in team and process development sessions.
• Maintain positive relationships with teammates and sales teams.
• Use internal guest relationship management tool.
• Research to find the best solution for the guest and their needs.
• Use correct grammar when communicating with guests.

Skills

Customer service

Communication skills

Team player

Problem solving

Flexible schedule

Adaptability

Enthusiastic

Positive demeanor

Computer skills

Professional work ethic

Tools

CRM software

Job description

Gfnissan in Grand Forks, ND is seeking a friendly, upbeat Customer Care Associate to be the link between guests and their next vehicle. You will answer questions about products, train with our team, and assist guests using online, phone, and in-store channels.

The role emphasizes guest experience with a built-in training program and growth opportunities. Hours are 9am-6pm Monday-Friday and Saturdays based on rotation; pay ranges from $17–$21 per hour depending on experience.