Guest Experience & Vehicle Advisor

Rydellcadillac; Grand Forks (ND); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Discounts on car service

Discounts on parts

Volunteer time off

Job summary

Rydell Cadillac in Grand Forks, ND is seeking energetic individuals for a fast-paced customer care role. You will answer guest questions, guide them through vehicle options, and coordinate with sales teams to ensure a smooth buying journey.

A positive attitude and strong communication are essential, along with reliable computer skills and a willingness to learn. We offer in-house training, competitive hourly pay, and benefits after one year.

Qualifications

• 1 year of customer service experience.
• Strong written and verbal communication.
• Team-oriented and adaptable.
• Proficient with computers and basic software.

Responsibilities

• Engage directly with guests who reach out with car buying questions.
• Hand off guests to sales specialist at the appropriate time.
• Respond quickly to internet, phone, text, and live chat inquiries.
• Help guests find the best vehicle that fits their lifestyle need.
• Follow up with guests that are not ready to purchase currently.
• Participate in team & process development sessions.
• Keep positive relationships with teammates, sales teams, and all dealership teammates.
• Utilize internal guest relationship management tool.
• Research to find the best solution for the guest and their needs.
• Use correct grammar when communicating with guest.

Skills

Customer service

Strong communication

Team player

Prompt and courteous

Adaptability

Willingness to learn

Fast learner

Positive attitude

Computer skills

Education

Tools

CRM software

Job description

Rydell Cadillac in Grand Forks, ND is seeking energetic individuals for a fast-paced customer care role. You will answer guest questions, guide them through vehicle options, and coordinate with sales teams to ensure a smooth buying journey.

A positive attitude and strong communication are essential, along with reliable computer skills and a willingness to learn. We offer in-house training, competitive hourly pay, and benefits after one year.