Guest Care & Vehicle Matchmaker

Rydellchev; Grand Forks (ND); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Short-term disability

Long-term disability

Life insurance

401(k) with company match up to 4%

Paid time off

Discounted car washes

Discounts on service

Discounts on vehicle parts

Paid volunteer time

Career growth opportunities

Job summary

Rydell is seeking energetic individuals to join our customer care department in Grand Forks. You will be the link between the buyer and their future vehicle, answering questions about the company, vehicles, and purchasing ability, with a dedicated training team to boost success.

The role emphasizes an upbeat, positive attitude and a passion for exceptional guest experience, with in-house training and opportunities for career growth within the company.

Qualifications

• 1 year of customer service experience.
• Strong communication skills (written, verbal and listening).
• Team player attitude.
• Prompt and courteous.
• Quick learner.
• Willingness to grow and learn.
• Flexibility to shift schedule as needed.
• Ability to adapt and change with the needs of the company.
• Enthusiastic personality.
• Upbeat, positive demeanor on the phone.
• Must have strong computer skills.
• Professional work ethic.

Responsibilities

• Engage directly with guests who reach out with car buying questions.
• Hand off guests to sales specialist at the appropriate time.
• Respond quickly to internet, phone, text, and live chat inquiries.
• Help guests find the best vehicle that fits their lifestyle need.
• Follow up with guests that are not ready to purchase currently.
• Participate in team & process development sessions.
• Keep positive relationships with teammates, sales teams, and all dealership teammates.
• Utilize internal guest relationship management tool.
• Research to find the best solution for the guest and their needs.
• Use correct grammar when communicating with guest.

Skills

Customer service

Communication skills

Team player

Fast learner

Growth mindset

Flexible schedule

Adaptability

Enthusiasm

Positive demeanor

Computer skills

Work ethic

Job description

Rydell is seeking energetic individuals to join our customer care department in Grand Forks. You will be the link between the buyer and their future vehicle, answering questions about the company, vehicles, and purchasing ability, with a dedicated training team to boost success.

The role emphasizes an upbeat, positive attitude and a passion for exceptional guest experience, with in-house training and opportunities for career growth within the company.