Guest Experience Vehicle Advisor

Rydell Outlet; Grand Forks (ND); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health, vision and dental insurance

Disability and life insurance

401(k) with company match

Paid time off

Discounts on service and parts

Volunteer time off

Job summary

Rydell Outlet in Grand Forks, ND is seeking energetic individuals for a fast-paced customer care role. You will assist guests with questions, learn about vehicles and technologies, and participate in in-house training to grow your career. A positive, upbeat attitude and outstanding guest experience are essential.

The role involves direct guest engagement, rapid responses across channels, and collaboration with the sales team. Training supports growth within the company.

Qualifications

• 1 year of customer service experience.
• Strong written and verbal communication skills.
• Team player with a positive attitude.
• Prompt, courteous, and professional on all guest interactions.
• Willingness to grow and learn in a fast-paced environment.
• Flexible to shift schedule as needed.
• Ability to adapt to company needs and processes.
• Enthusiastic, upbeat demeanor on calls.

Responsibilities

• Engage directly with guests who reach out with car buying questions.
• Hand off guests to sales specialist at the appropriate time.
• Respond quickly to internet, phone, text, and live chat inquiries.
• Help guests find the best vehicle that fits their lifestyle needs.
• Follow up with guests not ready to purchase currently.
• Participate in team and process development sessions.
• Maintain positive relationships with teammates and sales staff.
• Use guest relationship management tools to document interactions.
• Research to find the best solution for guest needs.
• Use correct grammar in all guest communications.

Skills

Customer service

Written communication

Verbal communication

Team player

Attention to detail

Phone etiquette

Learning agility

Adaptability

Professional work ethic

Computer skills

Job description

Rydell Outlet in Grand Forks, ND is seeking energetic individuals for a fast-paced customer care role. You will assist guests with questions, learn about vehicles and technologies, and participate in in-house training to grow your career. A positive, upbeat attitude and outstanding guest experience are essential.

The role involves direct guest engagement, rapid responses across channels, and collaboration with the sales team. Training supports growth within the company.