Guest Experience Valet & Service Lane Associate

Tony Group Autoplex; Waipahu (HI); On-site; USD 31,000 - 45,000; Full time

Job summary

Tony Group Autoplex in Waipahu, Hawaii, is seeking a Service Lane Associate to greet guests, perform service lane tasks, check vehicle readiness, and keep the showroom and lot prepared for daily operations.

The role requires excellent verbal and interpersonal skills, a strong focus on customer service, and the ability to work in a fast-paced environment. Training is provided; a high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent required; no experience needed, training provided.

Responsibilities

• Greet guests and perform general Service Lane duties.
• Check battery, lights, steering wheel turned fully left, and apply protective materials as needed.
• Ensure that there are clean rental vehicles available.
• Move vehicles to correct locations for servicing or storage.
• Transfer completed vehicles to the guest in a timely manner as directed by advisors.
• Open the lot and showroom to ensure readiness for guests; prepare coffee service and workspace.
• Ensure driveway and showroom areas are spotless and stocked for daily operations.
• Adhere to Tony Group standards: SMILE, GREET, HELP, THANK, and GOLD.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Prioritization

Multitasking

Education

High school diploma or equivalent

Job description

Tony Group Autoplex in Waipahu, Hawaii, is seeking a Service Lane Associate to greet guests, perform service lane tasks, check vehicle readiness, and keep the showroom and lot prepared for daily operations.

The role requires excellent verbal and interpersonal skills, a strong focus on customer service, and the ability to work in a fast-paced environment. Training is provided; a high school diploma or equivalent is required.