Guest-Focused Lot & Showroom Attendant

Tony Volkswagen; Waipahu (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

Tony Volkswagen in Waipahu, Hawaii is seeking a Service Associate to support the service lane, greet guests, and ensure vehicles are ready for service and delivery. You will perform vehicle checks, assist with showroom readiness, and help maintain a clean, efficient guest experience in a fast-paced environment.

Responsibilities include helping move vehicles between locations, ensuring timely transfer to guests, and adhering to company standards for guest interactions and process flow.

Qualifications

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• No experience needed will train.

Responsibilities

• Customer Service – Perform general Service Lane duties, greet guests within 1 minute of arrival.
• Check battery in vehicles, lights, turn the steering wheel all the way to the left and apply protective materials as needed.
• Ensure that there are clean rental vehicles if needed.
• Moving vehicles to be transferred to the correct location to be serviced or stored.
• Assure the transfer of completed vehicle to the guest in a timely manner as instructed by advisors.
• Opening Lot – Roll up gates and disengage locks; showroom must be ready to receive guests, lights on, coffee service available, keyboards moved.

Skills

Interpersonal skills

Customer service

Organizational skills

Prioritization

Delegation

Work under pressure

Education

High school diploma or equivalent

Job description

Tony Volkswagen in Waipahu, Hawaii is seeking a Service Associate to support the service lane, greet guests, and ensure vehicles are ready for service and delivery. You will perform vehicle checks, assist with showroom readiness, and help maintain a clean, efficient guest experience in a fast-paced environment.

Responsibilities include helping move vehicles between locations, ensuring timely transfer to guests, and adhering to company standards for guest interactions and process flow.