Guest Experience Valet Lead

Royal Palm Yacht & Country Club Inc; Boca Raton (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Royal Palm Yacht & Country Club Inc. in Boca Raton, FL is seeking a Valet Supervisor to lead the valet team and create a warm, professional first impression for Members and Guests.

You will greet guests, manage parking operations, train attendants and ensure safety and service standards are consistently met across the porte-cochere and shuttle service. This role requires a flexible schedule including weekends and holidays and a valid driver's license.

Qualifications

• High school diploma or GED required.
• Ability to communicate effectively.
• Friendly and service oriented.

Responsibilities

• Greets and welcomes Members and Guests according to RPYCC standards.
• Opens car doors for drivers and passengers when staffing allows.
• Takes responsibility for cars left in the Club's possession; parks/retrieves safely.
• Greets Members by name whenever possible.
• Opens doors to the Country Club and Yacht Club; assists with packages if time allows.
• Knows activities at the Club to answer questions or direct Members and Guests.
• Ensures proper staffing levels at all times in accordance with anticipated business.
• Trains all Valet Attendants and ensures adherence to standards.
• Inspects parking areas and reports repairs or hazards.
• Documents accidents/incidents and reports to Clubhouse Manager.
• Maintains cleanliness at porte-cochere and surrounding areas.
• Assists with shuttle service when necessary.
• Relays compliments, complaints or suggestions to Clubhouse Manager.
• Maintains professional and courteous communication.
• Maintains professional appearance per RPYCC grooming standards.
• Adheres to Royal Palm's policies and procedures.
• Remains alert, courteous and helpful to Members and Guests at all times.
• Performs other related duties as requested by the Clubhouse Manager or General Manager.

Skills

Communication (in person & radio)

Education

High School Diploma or GED

Job description

Royal Palm Yacht & Country Club Inc. in Boca Raton, FL is seeking a Valet Supervisor to lead the valet team and create a warm, professional first impression for Members and Guests.

You will greet guests, manage parking operations, train attendants and ensure safety and service standards are consistently met across the porte-cochere and shuttle service. This role requires a flexible schedule including weekends and holidays and a valid driver's license.