Guest Experience Usher & Ticketing Host

ASM Global-SMG; Kent (WA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

401(k) after 1,000 hours

Holiday shifts paid at time and a half

Sick time accrual

Medical, Dental, Vision after 1,560+ h

Job summary

Legends Global/accesso ShoWare Center in Kent, WA is seeking an Usher/Ticket Taker to greet guests, scan tickets, and guide them to their seats during events.

This part-time role requires excellent customer service, the ability to stay calm in a fast-paced venue, and flexibility to work nights, weekends, and holidays. Training is provided, and you will be part of a team delivering safe, enjoyable experiences for thousands of guests.

Qualifications

• On-the-job training will be provided.
• High school diploma preferred.
• Ability to remain calm, professional, and courteous in a fast-paced event environment.
• Strong communication skills and the ability to assist guests with a variety of needs.
• Ability to multitask and work effectively as part of a team during busy events.
• Must be able to stand, walk, and climb stairs for the duration of a shift (typically 6–8 hours).
• Comfortable working indoors and outdoors, including potential exposure to varying weather conditions.
• Availability to work nights, weekends, holidays, and event days as scheduled.

Responsibilities

• Welcome guests as they arrive and scan tickets to ensure smooth and efficient entry into the venue.
• Assist guests in finding their assigned seats and navigating the facility with confidence.
• Provide friendly, professional service while answering questions and sharing information about venue amenities.
• Respond promptly and calmly to guest situations such as medical issues, disputes, or other incidents, and communicate with supervisors when needed.
• Assist guests who may be separated from their group, including helping reunite lost children with their families.
• Maintain accurate documentation when needed, including incident reports and lost-and-found logs.
• Help create a positive, safe, and welcoming environment for every guest attending the event.

Skills

Strong communication

Teamwork

Calm under pressure

Customer service

Stamina

Education

High school diploma preferred

Job description

Legends Global/accesso ShoWare Center in Kent, WA is seeking an Usher/Ticket Taker to greet guests, scan tickets, and guide them to their seats during events.

This part-time role requires excellent customer service, the ability to stay calm in a fast-paced venue, and flexibility to work nights, weekends, and holidays. Training is provided, and you will be part of a team delivering safe, enjoyable experiences for thousands of guests.