Guest Experience Usher — Live Event Entry & Seating

asmglobal; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global in Jacksonville, FL, seeks an Usher/Ticket Taker for the Legends Center for the Performing Arts and Ritz Theatre. The role covers patron entrance, seating, and guest services during all events, with a focus on accuracy and customer care.

Ideal candidates have prior customer service experience, excellent communication, and reliability. This part-time, hourly position requires flexibility for event schedules and varying shifts.

Qualifications

• Must have excellent customer service and interpersonal skills.
• Must have strong communication skills.
• Must have attention to detail and strong hand-eye coordination.
• Must have access to internet by computer or smart phone to access monthly schedule.

Responsibilities

• Require each person entering the facility to have a valid ticket or credentials.
• Examine patron's ticket for accuracy of date, proper facility and show time.
• Maintain position on post, taking tickets at a pace to keep patrons steadily moving into the facility.
• Utilize scanning equipment to process patron tickets and count ticket stubs received as necessary.
• Direct patrons to their assigned seating area.
• Provide assistance with emergency procedures as necessary.
• Other duties may be assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Internet access

Education

One-year prior experience in customer service preferred

Job description

Legends Global in Jacksonville, FL, seeks an Usher/Ticket Taker for the Legends Center for the Performing Arts and Ritz Theatre. The role covers patron entrance, seating, and guest services during all events, with a focus on accuracy and customer care.

Ideal candidates have prior customer service experience, excellent communication, and reliability. This part-time, hourly position requires flexibility for event schedules and varying shifts.