Guest Experience Usher & Ticket Taker (Part-Time)

Oak View Group; Tulsa (OK); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group is seeking an Usher/Ticket Taker for the Bank of Oklahoma Center in Tulsa. This part-time, on-site role involves greeting guests, guiding them to seats, and ensuring smooth ticket access in a busy live entertainment setting.

The position emphasizes friendly service, safety, and the ability to work weekends, nights, and holidays. The pay is hourly, aiming to deliver a positive guest experience at our premier venue.

Qualifications

• Previous experience in a customer service-based industry is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong communication skills.

Responsibilities

• Proactively welcome guests and answer questions.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Provide directions to ticketed seats and other facility locations.
• Preventing guests from moving from one seat to the next.
• Respond to and/or escalation guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Communication

Stamina

Flexibility

Conflict resolution

Multitasking

Job description

Oak View Group is seeking an Usher/Ticket Taker for the Bank of Oklahoma Center in Tulsa. This part-time, on-site role involves greeting guests, guiding them to seats, and ensuring smooth ticket access in a busy live entertainment setting.

The position emphasizes friendly service, safety, and the ability to work weekends, nights, and holidays. The pay is hourly, aiming to deliver a positive guest experience at our premier venue.