Guest Experience & Upgrades Specialist

Lindblad Expeditions; Seattle (WA); Hybrid; USD 65,000 - 73,000; Full time

Benefits offered by this job

Travel benefits for employees

Voyage of Discovery trips for employés

Health insurance including Medical, &?

401(k) plan with employer match

Long-Term Disability, Life & AD&D

Flexible Spending Account

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holidays

Vacation time

Parental Leave

Sick/personal days

Pet Insurance discount

Job summary

Lindblad Expeditions is hiring a Specialist, Additional Services (SAS) to manage and confirm guest requests for added cruise services. You’ll work with vendors and internal teams to ensure timely communication, accurate reporting, and inventory accuracy.

The role requires strong organizational skills and a passion for exceptional guest service in a fast-paced environment. Hybrid work with offices in Seattle and New York is offered.

Qualifications

• 3+ years in travel, hospitality, guest services, reservations, inventory management, or related operational role.
• Experience managing time-sensitive requests involving reservations, inventory, upgrades, cancellations, or service changes.
• Experience working with external vendors and internal stakeholders to coordinate services and resolve issues.
• Demonstrated ability to manage inventory commitments, deadlines, cancellations, and minimize exposure.
• Experience preparing and reviewing detailed operational reports, manifests, or similar documentation.

Responsibilities

• Manage contract terms related to attrition, cancellations, and inventory release with vendors.
• Monitor guest waitlists for additional services and act on them per guidelines.
• Process and confirm guest requests for additional services (hotel stays, internal air, upgrades).
• Act as liaison between Additional Services team and external vendors; manage upgrades and cancellations.
• Coordinate with internal departments to facilitate guest service requests and maintain knowledgebase documentation.
• Generate, review, and distribute detailed manifests to vendors and internal partners.

Skills

Inventory management

Vendor coordination

Communication

Data accuracy

Microsoft Office

Seaware experience

Travel industry knowledge

Education

3+ years in travel/hospitality operations

Tools

Seaware

Job description

Lindblad Expeditions is hiring a Specialist, Additional Services (SAS) to manage and confirm guest requests for added cruise services. You’ll work with vendors and internal teams to ensure timely communication, accurate reporting, and inventory accuracy.

The role requires strong organizational skills and a passion for exceptional guest service in a fast-paced environment. Hybrid work with offices in Seattle and New York is offered.