Specialist, Additional Services

Lindblad Expeditions; Seattle (WA); Hybrid; USD 65,000 - 73,000; Full time

Benefits offered by this job

Travel benefits for employees

Voyage of Discovery trips for employés

Health insurance including Medical, &?

401(k) plan with employer match

Long-Term Disability, Life & AD&D

Flexible Spending Account

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holidays

Vacation time

Parental Leave

Sick/personal days

Pet Insurance discount

Job summary

Lindblad Expeditions is hiring a Specialist, Additional Services (SAS) to manage and confirm guest requests for added cruise services. You’ll work with vendors and internal teams to ensure timely communication, accurate reporting, and inventory accuracy.

The role requires strong organizational skills and a passion for exceptional guest service in a fast-paced environment. Hybrid work with offices in Seattle and New York is offered.

Qualifications

• 3+ years in travel, hospitality, guest services, reservations, inventory management, or related operational role.
• Experience managing time-sensitive requests involving reservations, inventory, upgrades, cancellations, or service changes.
• Experience working with external vendors and internal stakeholders to coordinate services and resolve issues.
• Demonstrated ability to manage inventory commitments, deadlines, cancellations, and minimize exposure.
• Experience preparing and reviewing detailed operational reports, manifests, or similar documentation.

Responsibilities

• Manage contract terms related to attrition, cancellations, and inventory release with vendors.
• Monitor guest waitlists for additional services and act on them per guidelines.
• Process and confirm guest requests for additional services (hotel stays, internal air, upgrades).
• Act as liaison between Additional Services team and external vendors; manage upgrades and cancellations.
• Coordinate with internal departments to facilitate guest service requests and maintain knowledgebase documentation.
• Generate, review, and distribute detailed manifests to vendors and internal partners.

Skills

Inventory management

Vendor coordination

Communication

Data accuracy

Microsoft Office

Seaware experience

Travel industry knowledge

Education

3+ years in travel/hospitality operations

Tools

Seaware

Job description

Who We Are

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

Who We Are

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

Job Summary

Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you’ll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.

The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you.

Essential Duties

Inventory Management

• Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization
• Monitor and action guest waitlists for additional services in priority order, based on established guidelines
• Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner

Vendor & Internal Communications

• Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications
• Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely mannerMaintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams

Manifests

• Generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner

Misc.

• Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services

Minimum Qualifications

• 3+ years of experience in travel, hospitality, guest services, reservations, inventory management, or a related operational role
• Experience managing time-sensitive guest or customer requests involving reservations, inventory, upgrades, cancellations, or service changes
• Experience working directly with external vendors and internal stakeholders to coordinate services and resolve operational issues
• Demonstrated ability to manage inventory commitments, deadlines, cancellations, and/or contractual terms while minimizing financial or operational exposure
• Experience preparing and reviewing detailed operational reports, manifests, rooming lists, reservations, or similar documentation where accuracy is critical
• Strong organizational and prioritization skills with the ability to manage multiple requests, deadlines, and stakeholders simultaneously
• Excellent written and verbal communication skills, including professional communication with guests, travel advisors, vendors, and internal teams
• Strong attention to detail and demonstrated ability to identify discrepancies and resolve issues before they impact the customer experience
• Proficiency with Microsoft Office, including Excel and Outlook, and demonstrated ability to learn reservation, inventory, or operational systems
• Ability to work independently while collaborating effectively within a cross-functional team

Preferred Qualifications

• Experience within the cruise, expedition travel, tour operations, hotel, airline, or luxury travel industry
• Experience coordinating pre/post travel arrangements, hotel accommodations, air services, transfers, or other ancillary travel products
• Experience with Seaware or a comparable cruise reservation/inventory management platform
• Familiarity with vendor contracts, including attrition, cancellation terms, inventory release dates, and service-level requirements
• Experience maintaining SOPs, knowledgebase materials, or other operational documentation
• Experience working in a high-volume environment with changing priorities and time-sensitive guest needs

Our Benefits

• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 1 Floating Holiday Options
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount

Hybrid Work Schedule

Positions based in our New York and Seattle offices follow a hybrid work schedule, requiring employees to work in the office Tuesday through Thursday, with the option to work remotely Monday and Friday. Candidates must reside within reasonable commuting distance of their designated office.

Communication Skills

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

Compensation Statement

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

New York: $65,000 - $72,800 annual base salary.

Seattle: $31.25-$35 per hour, equivalent to approximately $65,000 - $72,800 annually based on a 40-hour workweek. This position is classified as non-exempt in Washington and is eligible for overtime pay in accordance with applicable law.