Hybrid Expedition Reservations Leader

Lever, Inc.; Northern (KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Travel benefits for employees and a旅行

Voyage of Discovery trips for staff

Health insurance including Medical, 
D

401(k) plan with employer match

Long-Term Disability, Life & AD&D

Flexible Spending Account (FSA)

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holiday

Vacation time

Parental Leave

Sick/personal days per city/state

Pet Insurance discount

Job summary

Lindblad Expeditions is seeking an experienced Reservations Manager to lead the Expedition Specialist team and drive performance, service quality, and sales results under the Lindblad-National Geographic banner.

The role requires strong coaching, time management, and cross-functional collaboration with Revenue Management, Inventory, Operations, and Sales & Marketing. Hybrid work with offices in NY and Seattle is specified.

Qualifications

• 4-year college degree or equivalent experience required.
• Excellent problem solving and strategic thinking skills.
• Outstanding time management and organizational skills, with a strong ability to prioritize and resolve issues effectively and independently.
• Proficiency in Microsoft Office products, including Word and Excel.
• Salesforce and Seaware experience required.
• Exceptional communication and interpersonal skills.
• At least 2 years of supervisory experience in sales or call center environment preferable.
• Willingness to work occasionally outside of the normal business hours as required by business needs.

Responsibilities

• Develop and manage reservations team, including administering production-based bonus program, leading coaching program for reservations agents, and contributing to workstreams
• Carry out regular one-to-one with Expedition Specialists, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively
• Review reservations for quality assurance and accuracy
• Serve as first point of escalation for resolving reservations issues from guests and travel advisors
• Assist with recruiting, hiring, and onboarding new hires as well as on-going training
• Develop and maintain strong relationships with internal partners to effectively support operational processes
• Appropriately prioritize team and individual goals to effectively achieve business objectives
• Support in managing department responsibilities such as reservations processes, guest communication, data entry, accounting requests, etc.
• When needed, assist on special projects with other members of Reservations team
• Manage day-to-day time and attendance for the Expedition Specialist team, including reviewing and approving timecards to ensure accurate, on-time payroll processing
• Review and approve time-off requests, balancing individual schedules with team coverage needs during peak call volumes
• Model and reinforce strong time management practices across the team, helping Expedition Specialists prioritize effectively across sales, service, and administrative work
• Manage daily operations and workforce planning.

Skills

Problem solving

Time management

Organizational skills

Communication

Supervisory experience

Strategic thinking

Customer service

Education

4-year college degree or equivalent experience

Tools

Salesforce

Seaware

Job description

Lindblad Expeditions is seeking an experienced Reservations Manager to lead the Expedition Specialist team and drive performance, service quality, and sales results under the Lindblad-National Geographic banner.

The role requires strong coaching, time management, and cross-functional collaboration with Revenue Management, Inventory, Operations, and Sales & Marketing. Hybrid work with offices in NY and Seattle is specified.