Guest Experience Ticket Checker — Free Ski Pass & Perks

Big Sky Resort; Big Sky (MT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted tickets for others

Discounted rentals with lesson

25-50% off F&B and Retail

Team Member Housing eligibility

Lodging discounts for friends/family

Cross Country Ski Trail Pass

Wellness Day and PTO eligibility

Monthly team events

Job summary

Big Sky Resort is seeking energetic Ticket Checkers to assist guests, scan lift tickets, and guide visitors across the mountain. You’ll rotate between base areas and on-mountain locations, sharing up-to-date mountain information and ensuring smooth line flow.

Ideal candidates have strong communication, a customer-service mindset, and a willingness to learn. Skiing or riding ability is a plus, but not required, and you’ll work outdoors in all winter conditions as part of a collaborative team.

Qualifications

• Prior guest service experience is a plus.
• Strong communication and problem-solving skills are essential.
• Skiing/riding ability is helpful but not required; willingness to learn is required.
• Comfort working outside in all weather and environments.

Responsibilities

• Greet guests and assist at base areas and lift access points.
• Scan tickets, troubleshoot access issues, ensure smooth line flow.
• Rotate through mountain locations based on skiing/riding ability.
• Share up-to-date information on Big Sky Resort products, terrain, conditions, events.
• Communicate with Lift Operations, Ski Patrol, Maintenance, and Mountain Services teams.
• Answer guest questions in person and on radio; maintain professionalism.

Skills

Guest service

Communication

Problem-solving

Skiing or riding ability

Willingness to learn

Outdoor work in winter

Dependable

Team-oriented

Job description

Big Sky Resort is seeking energetic Ticket Checkers to assist guests, scan lift tickets, and guide visitors across the mountain. You’ll rotate between base areas and on-mountain locations, sharing up-to-date mountain information and ensuring smooth line flow.

Ideal candidates have strong communication, a customer-service mindset, and a willingness to learn. Skiing or riding ability is a plus, but not required, and you’ll work outdoors in all winter conditions as part of a collaborative team.