Guest Experience Technician, Hospitality Operations

Convene Hospitality Group; San Francisco (CA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health coverage

Time off & balance

401K with company match

Education & certifications support

Career growth opportunities

Volunteer opportunities

Job summary

Convene Hospitality Group in San Francisco is seeking a Hospitality Service Technician to join our Operations team, reporting to the Service Manager. You will deliver genuine, anticipatory service that makes clients, guests, and members feel valued.

Working with Culinary, Production and Technology teams, you’ll execute brand standards, set up and maintain Food & Beverage stations, ensure sanitation, and support seamless service delivery during events.

Qualifications

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

Responsibilities

• Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

Skills

Serving experience

Coffee knowledge

Food & beverage knowledge

Communication

Team player

Job description

Convene Hospitality Group in San Francisco is seeking a Hospitality Service Technician to join our Operations team, reporting to the Service Manager. You will deliver genuine, anticipatory service that makes clients, guests, and members feel valued.

Working with Culinary, Production and Technology teams, you’ll execute brand standards, set up and maintain Food & Beverage stations, ensure sanitation, and support seamless service delivery during events.