Event Hospitality Technician – Guest Experience Pro

Convene Hospitality Group; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Generous PTO and birthday off

401K match and education support

Recognition and career growth

Job summary

Convene Hospitality Group in Boston seeks a Hospitality Service Technician to join the Operations team. You will deliver anticipatory service to clients, guests, and members, collaborating with Culinary, Production, and tech teams to create seamless experiences.

Role requires strong multitasking, a minimum of 2 years serving experience, and flexibility for varied hours. Competitive hourly pay is offered with an annual incentive plan and comprehensive benefits.

Qualifications

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed

Responsibilities

• Deliver world‑class service in alignment with our Brand Standards, anticipating and accommodating special requests or last‑minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well‑stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid‑shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

Skills

Serving experience

Communication

Teamwork

Leadership

Job description

Convene Hospitality Group in Boston seeks a Hospitality Service Technician to join the Operations team. You will deliver anticipatory service to clients, guests, and members, collaborating with Culinary, Production, and tech teams to create seamless experiences.

Role requires strong multitasking, a minimum of 2 years serving experience, and flexibility for varied hours. Competitive hourly pay is offered with an annual incentive plan and comprehensive benefits.