Guest Experience Technician: Event Services

Convene; Boston, Northern (MA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401K with company match

Career growth opportunities

Volunteer opportunities

Job summary

Convene Hospitality Group is seeking a Hospitality Service Technician to join our Operations team at Convene Aries Club in Boston. You will deliver genuine, anticipatory service to clients, guests, and members, working with Culinary, Production, and technology teams to create seamless experiences.

You will manage food and beverage stations, maintain sanitation and presentation, and support opening, mid-shift, and closing duties while upholding CHG’s Core Values: Genuine, Relentless, Integrity,

Qualifications

• Minimum 2 years of serving experience.
• Coffee experience and basic food & beverage knowledge are a plus.
• Food Hygiene/Food Handling and TIPS Certifications preferred.
• Flexible schedule with the ability to work varied or extended hours as needed.
• Physically able to stand, walk, and move objects up to 25 lbs.

Responsibilities

• Deliver world-class service in alignment with Brand Standards, anticipating and accommodating special requests or last-minute client needs.
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms per SOPs.
• Maintain a clean, safe, organized, and well-stocked work environment with proper sanitation and presentation.
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery.
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks.
• Collaborate with team members and perform additional duties to uphold service excellence.

Skills

Customer service

Communication

Teamwork

Multitasking

Job description

Convene Hospitality Group is seeking a Hospitality Service Technician to join our Operations team at Convene Aries Club in Boston. You will deliver genuine, anticipatory service to clients, guests, and members, working with Culinary, Production, and technology teams to create seamless experiences.

You will manage food and beverage stations, maintain sanitation and presentation, and support opening, mid-shift, and closing duties while upholding CHG’s Core Values: Genuine, Relentless, Integrity,