Guest Experience Technician

emergemarket.com; Ruidoso (NM); On-site; USD 19,000 - 28,000; Full time

Job summary

VTrips is seeking a Guest Experience Technician to support our Operations Team in ensuring properties meet safety, cleanliness, and service standards. You will handle linen logistics, property QC tasks, cleaning, laundry, and guest-request support across locations.

The role emphasizes organization, multitasking, and reliable transportation. Candidates must pass a background check and be eligible to work in the United States.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills and the ability to multitask and problem-solve.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.

Responsibilities

• Submit loose linen weekly for the upcoming week.
• Assist property QC inspections and tasks.
• Perform refresh cleans to maintain property standards.
• Clean properties per cleanliness standards.
• Assist with laundry tasks such as packing, sorting, and ticketing.
• Deliver linens and housewares to properties as directed.
• Assist in completing in-house guest requests.
• Track mileage through Paylocity and submit weekly.
• Maintain parking passes/amenity access bands/fobs for the area.
• Assist with amenity orders and stocking.
• Help with office cleanup and organization.
• Inventory housekeeping/maintenance supplies and linen.
• Perform re-cleaning and touch-ups as necessary.
• Perform other duties as assigned.

Skills

Document management

Databases

Spreadsheets

Microsoft Office

Organization

Multitasking

Problem solving

Driver's license

Tools

Microsoft Office Suite

Job description

Description

Are you enthusiastic about the hospitality industry and dedicated to providing exceptional guest experiences? VTrips, a leading name in vacation rentals, invites you to join our team as a Guest Experience Technician. We are looking for a motivated and detail-oriented professional to support our Operations Team, ensuring our properties meet VTrips' high standards of safety, cleanliness, and excellence.

• Submit loose linen weekly for the upcoming week.
• Assist the team with necessary property quality control (QC) inspections and tasks.
• Perform refresh cleans to maintain property standards.
• Clean properties as needed, adhering to VTrips' cleanliness standards.
• Assist with laundry tasks such as packing, sorting, and ticketing.
• Deliver linens and housewares to properties as directed.
• Assist in completing in-house guest requests.
• Track mileage through Paylocity and submit weekly.
• Maintain parking passes/amenity access bands/fobs for the area.
• Assist with amenity orders and stocking.
• Help with office clean-up and organization.
• Inventory housekeeping/maintenance supplies and linen.
• Perform re-cleaning and touch-ups as necessary.
• Perform other duties as assigned.

Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law in the recruitment, selection, placement, training, compensation, and promotion of our employees.

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Sitting – 30%, Walking/Standing – 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.
• Combination of indoor and outdoor workspaces.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.