Guest Service Agent

emergemarket.com; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

VTrips is seeking a Guest Services Agent to deliver exceptional service to guests, owners, and vendors in our Santa Fe area operations. The role involves managing reservations, updating folios, handling payments, coordinating maintenance, and ensuring accurate property details across our reservation system.

The successful candidate will review property notes, resolve issues promptly, maintain vendor relationships, and work a flexible schedule to accommodate weekends and holidays.

Qualifications

• Strong organizational skills are required.
• Proficiency with Microsoft applications (Office).
• Experience with document management, databases, and spreadsheets.

Responsibilities

• Provide exceptional customer service to guests, owners, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and coordinate with vendors.
• Create, modify, and cancel reservations.
• Process payments and adjust payment schedules.
• Update reservation folios and property details in the system.
• Quote reservation pricing using internal systems.
• Generate reports and monitor system alerts daily.
• Ensure readiness of properties and handle on-site logistics.

Skills

Strong organizational skills

Microsoft Office

Document management

Databases

Spreadsheets

Tools

Microsoft Office Suite

Document management systems

Job description

Kokopelli Property Management
616 Don Gaspar
Santa Fe, NM 87505, USA

Description

The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.

Maintain professional relationships with owners, guests, and vendors.

Review, update, and manage property notes and folios.

Resolve owners and guest-related issues.

Coordinate and prioritize maintenance requests.

Create, close, and modify work orders and property blocks.

Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.

Create, modify, and cancel reservations.

Process payments, adjust payment schedules, and code auto-payment exclusions.

Revise reservation folios and property details in the reservation management system.

Change rental rates and add fees.

Adjust pricing and discount codes.

Update reservation folios and property details in the reservation management system.

Quote reservation pricing using internal systems and property details.

Create account records by effectively communicating with owners and guests via the reservation management system.

Run reservation and maintenance reports and monitor various system alerts daily.

Stay abreast of the conditions and needs of each property.

Troubleshoot customer service and maintenance issues.

VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Proficiency with document management, databases, and spreadsheets.

Working knowledge of Microsoft applications.

Strong organizational skills with the ability to multitask and problem-solve.

Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.

Must be eligible to work in the United States and pass a background screening.

Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.

Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Organize, multitask, and problem-solve.

Combination of indoor and outdoor workspaces.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.