Guest Experience Team Member | Flexible Hours & Growth

Potbelly; Frisco (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401(k) with company match

Flexible schedule

Commuter Benefits

Paid Time Off

Employee Discount

Job summary

Potbelly Sandwich Works is hiring friendly associates to deliver fast, courteous service and a high-quality dining experience in a busy kitchen and front-of-house. You’ll prepare sandwiches, assist with salad and dessert items, handle cash, and help ensure a clean, inviting environment for guests.

Ideal candidates are at least 16, enjoy teamwork, and can stand for long periods while managing allergens and avoiding cross-contamination.

Qualifications

• 16+ years old
• Friendly, customer-first mindset for fast-paced environment
• Strong written and verbal communication skills
• Comfortable in a bustling kitchen; knife skills a plus
• Ability to manage allergens: peanut, egg, dairy, gluten, soy, seafood, shellfish
• Team-oriented and able to stand/walk 3+ hours; lift 10–50 lb
• Illinois applicants must become food safety certified within 30 days

Responsibilities

• Work multiple stations as directed by Shift Leader or Manager
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream) efficiently
• If 18 or older, operate automatic slicer
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register and balance cash handling procedures
• Handle customer complaints/issues effectively
• Take delivery/catering/pickup orders over the phone
• Other duties as assigned

Skills

Customer service mindset

Communication skills

Team player

Ability to stand/walk

Kitchen environment adaptability

Allergen awareness

Physically able to lift 10–50 lb

Age 16+

Job description

Potbelly Sandwich Works is hiring friendly associates to deliver fast, courteous service and a high-quality dining experience in a busy kitchen and front-of-house. You’ll prepare sandwiches, assist with salad and dessert items, handle cash, and help ensure a clean, inviting environment for guests.

Ideal candidates are at least 16, enjoy teamwork, and can stand for long periods while managing allergens and avoiding cross-contamination.