Guest Experience Team Member

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Jasper (AL); On-site; USD 15,153 - 20,664; Full time

Job summary

Freddy’s Frozen Custard and Steakburgers in Jasper, AL is seeking a Team Member to support guest experiences with hospitality and accuracy. You will work to prepare signature menu items, maintain clean workstations, and ensure guests are served with genuine care in a fast-paced setting.

Team Members collaborate across shifts, may assist with Coldline or Hotline roles, and uphold Freddy’s commitment to quality, cleanliness, and respectful teamwork while delivering moments of happiness to guests.

Qualifications

• Provide exceptional guest service with a positive attitude.
• Collaborate with team to maintain a clean, welcoming restaurant.
• Follow food safety and sanitation expectations.

Responsibilities

• Deliver exceptional guest service with accuracy and hospitality.
• Prepare and serve signature burgers and custard with quality.
• Maintain clean stations and equipment; ensure organization.
• Support teammates to improve efficiency and guest experience.
• Uphold Freddy’s pillars of quality, cleanliness and hospitality.
• Perform other duties as assigned within the role scope.

Skills

Guest service

Teamwork

Communication

Food safety basics

Job description

Freddy’s Frozen Custard and Steakburgers in Jasper, AL is seeking a Team Member to support guest experiences with hospitality and accuracy. You will work to prepare signature menu items, maintain clean workstations, and ensure guests are served with genuine care in a fast-paced setting.

Team Members collaborate across shifts, may assist with Coldline or Hotline roles, and uphold Freddy’s commitment to quality, cleanliness, and respectful teamwork while delivering moments of happiness to guests.