Guest Experience Team Leader - Service & Engagement

Target; Superior (CO); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Short/Long-term disability

Paid holidays

Job summary

Target is seeking a Service & Engagement Team Leader in Colorado to elevate guest experiences and lead a frontline team. You will coach, develop, and schedule Guest Advocates and Front of Store Attendants while ensuring smooth store operations and adherence to policies.

Ideal candidates bring strong communication, leadership, and flexibility to manage varied shifts and peak times. This full‑time role emphasizes teamwork, safety, and delivering excellent customer service daily.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Retail experience preferred.
• Ability to communicate on multiple devices and operate scanners.
• Lead and hold others accountable.
• Work independently and as part of a team.
• Flexible schedule with varying hours including nights and holidays.
• Lift up to 44 pounds and operate in varied temperatures.

Responsibilities

• Deliver guest experience commitments and drive a guest-centric store culture.
• Observe and coach team; manage performance and accountability.
• Plan daily/weekly workload to meet store goals and drive sales.
• Lead a team of Guest Advocates and Front of Store Attendants.
• Support and educate on Target Loyalty Programs and services.
• Ensure safety, compliance and standards across operations.
• Assist with drive‑up, pick up, and related guest services.
• Foster inclusive, respectful team interactions and development.

Skills

Guest service

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Tools

Handheld scanners

POS system

Job description

Target is seeking a Service & Engagement Team Leader in Colorado to elevate guest experiences and lead a frontline team. You will coach, develop, and schedule Guest Advocates and Front of Store Attendants while ensuring smooth store operations and adherence to policies.

Ideal candidates bring strong communication, leadership, and flexibility to manage varied shifts and peak times. This full‑time role emphasizes teamwork, safety, and delivering excellent customer service daily.