Guest Experience Team Leader — Fast-Paced Retail

1001 Target Corporation; Springfield Township (Delaware County); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

401(k)

employee discount

short term disability

long term disability

paid sick leave

paid national holidays

paid vacation

Job summary

Target is seeking a Service & Engagement Team Leader to guide guest experiences and lead a team in a fast-paced retail environment in the United States. You will train and coach hourly team members, manage workflow, and ensure service excellence across front-of-store operations.

The role emphasizes inclusivity, accountability, and strong communication as you support store goals, promotions, and loyalty programs while maintaining high standards of guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.

Job description

Target is seeking a Service & Engagement Team Leader to guide guest experiences and lead a team in a fast-paced retail environment in the United States. You will train and coach hourly team members, manage workflow, and ensure service excellence across front-of-store operations.

The role emphasizes inclusivity, accountability, and strong communication as you support store goals, promotions, and loyalty programs while maintaining high standards of guest satisfaction.