Guest Experience Team Leader

Target Corp; Sarasota (FL); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discount

Life insurance

Paid holidays

Job summary

Target Corp in Sarasota is seeking a Service & Engagement Team Leader to manage guest experience and drive store performance. You will lead a team of hourly associates, coach staff, and ensure consistent, friendly service across in-store and digital channels.

The role emphasizes guest-first culture, team development, and execution of daily workloads to hit sales and service goals while maintaining store standards and compliance.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to communicate on multiple devices and operate handheld scanners.

Responsibilities

• Lead a team of hourly team members, including interviewing, developing, coaching, evaluating and retaining talent.
• Plan daily/weekly workload to support business priorities and achieve service and sales goals.
• Deliver consistently on Target’s guest experience commitments and safe, friendly operations.
• Address guest concerns and resolve issues, de-escalating when needed.
• Support and educate team on loyalty programs and promotions.

Skills

Guest service

Team leadership

Coaching & development

Communication skills

Education

High school diploma or equivalent

Tools

POS systems

Handheld scanners

Job description

Target Corp in Sarasota is seeking a Service & Engagement Team Leader to manage guest experience and drive store performance. You will lead a team of hourly associates, coach staff, and ensure consistent, friendly service across in-store and digital channels.

The role emphasizes guest-first culture, team development, and execution of daily workloads to hit sales and service goals while maintaining store standards and compliance.