Guest Experience Team Lead | Flexible Schedule & Benefits

Pilot Travel Centers LLC.; Tehachapi (CA); On-site; USD 29,000 - 43,000; Full time

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and drive excellent customer service. This role requires motivation to support managers and keep facilities well-maintained and running smoothly.

The position offers a competitive hourly pay range and benefits; flexibility for nights, days, weekends, and holidays is required. Join a network focused on guest experience and operational excellence.

Qualifications

• Previous experience or working knowledge of retail operations.
• Exceptional customer service skills and ability to maintain a customer-focused culture.
• Proficiency with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with colleagues at different levels.
• Flexibility to work nights, days, weekends and holidays.
• Background check is required.

Responsibilities

• Supervise store employees and general operations.
• Provide excellent customer service and respond to customer needs.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Demonstrate knowledge of PFJ's commitment to quality and customer service.

Skills

Retail operations

Customer service

Calculator/computer skills

Teamwork

Flexible schedule

Background check

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and drive excellent customer service. This role requires motivation to support managers and keep facilities well-maintained and running smoothly.

The position offers a competitive hourly pay range and benefits; flexibility for nights, days, weekends, and holidays is required. Join a network focused on guest experience and operational excellence.