Guest Experience Team Lead

Target; Tallahassee (FL); On-site; USD 28,000 - 48,000; Full time

Job summary

Target is seeking a Service and Engagement Team Leader in Tallahassee. You will lead a team of Guest Advocates and Front of Store staff to deliver an easy, inspiring and friendly guest experience daily.

You will train and coach team members, monitor performance, and ensure adherence to service standards while driving loyalty and sales goals. The role emphasizes accountability, safety, and high guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate scanners.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities and take action to improve.
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants to exceed guest service expectations.

Skills

Guest service

Team leadership

Communication

Problem solving

Flexibility

Education

High school diploma or equivalent

Job description

Target is seeking a Service and Engagement Team Leader in Tallahassee. You will lead a team of Guest Advocates and Front of Store staff to deliver an easy, inspiring and friendly guest experience daily.

You will train and coach team members, monitor performance, and ensure adherence to service standards while driving loyalty and sales goals. The role emphasizes accountability, safety, and high guest satisfaction.