Guest Experience Switchboard Operator

Grand Traverse Resort; Michigan; On-site; USD 28,000 - 36,000; Full time

Job summary

Grand Traverse Resort is seeking a Front Desk/ PBX Associate to manage inbound calls, guest messages, wake- up calls, and paging for hotel guests at our Acme, Michigan property. You will greet guests professionally, document charges, and coordinate with departments as needed.

The role requires customer service experience and basic typing/MS Office skills, with an emphasis on accuracy, courtesy, and a high energy level in a fast-paced resort environment.

Qualifications

• Customer service experience preferred; hotel/resort experience a plus.
• Switchboard or call-center background is beneficial.
• Ability to type and input data; basic MS Office skills.

Responsibilities

• Handle all incoming telephone calls and guest messages.
• Use proper greeting and assist with wake-up calls and paging.
• Coordinate with departments; document and file messages and charges.
• Follow grooming and dress standards per employee handbook.
• Maintain communication with supervisor and complete assignments.

Skills

Customer service

Switchboard experience

Typing

MS Office

Education

High school diploma or equivalent

Job description

Grand Traverse Resort is seeking a Front Desk/ PBX Associate to manage inbound calls, guest messages, wake- up calls, and paging for hotel guests at our Acme, Michigan property. You will greet guests professionally, document charges, and coordinate with departments as needed.

The role requires customer service experience and basic typing/MS Office skills, with an emphasis on accuracy, courtesy, and a high energy level in a fast-paced resort environment.