Hotel Switchboard/PBX Operator (FT)

Grand Traverse Resort; Michigan; On-site; USD 28,000 - 36,000; Full time

Job summary

Grand Traverse Resort is seeking a Front Desk/ PBX Associate to manage inbound calls, guest messages, wake- up calls, and paging for hotel guests at our Acme, Michigan property. You will greet guests professionally, document charges, and coordinate with departments as needed.

The role requires customer service experience and basic typing/MS Office skills, with an emphasis on accuracy, courtesy, and a high energy level in a fast-paced resort environment.

Qualifications

• Customer service experience preferred; hotel/resort experience a plus.
• Switchboard or call-center background is beneficial.
• Ability to type and input data; basic MS Office skills.

Responsibilities

• Handle all incoming telephone calls and guest messages.
• Use proper greeting and assist with wake-up calls and paging.
• Coordinate with departments; document and file messages and charges.
• Follow grooming and dress standards per employee handbook.
• Maintain communication with supervisor and complete assignments.

Skills

Customer service

Switchboard experience

Typing

MS Office

Education

High school diploma or equivalent

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Job Description

Posted Monday, July 27, 2026 at 4:00 AM

PBX is a pivotal part of the resort as it is providing the first impression for internal and external guests over the phone. Strong communication skills and the ability to handle many types of situations is necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handling all incoming telephone calls, paging system and guest messages.
• Must use proper greeting and salutation when answering phones
• Handling alarm and emergency situations.
• Posting phone charges to accounts, documenting and filing.
• Place wake up calls
• Filing of registration cards
• Paging out calls to appropriate departments
• Using the TDD machine if needed
• Placing envelopes and messages in registration cards
• Filing of keys after check out if needed
• Calling 911 if required
• Paging security in the event of a fire alarm
• Putting together of Resort key packets for arrivals
• Filing of reservation registration forms from groups
• Logging of all things left for guests in proper basket
• Transferring of guest calls
• Answering of Airport line
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Good rapport with fellow employees and reflect positive attitude.
• Complete all assignments requested of you.
• Maintain open line of communication with supervisor

EDUCATION/EXPERIENCE

Customer service experience, switchboard experience a plus.

OTHER SKILLS AND ABILITIES

This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).

TYPICAL PHYSICAL DEMANDS

Associate must be able to lift up to 25lbs, have good hearing and endure finger dexterity.

TYPICAL MENTAL DEMANDS

The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.

WORKING CONDITIONS

This position requires one to be indoors. Individual may have to cope with varying noise levels.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America