Reservations Agent (FT)

Grand Traverse Resort; Michigan; On-site; USD 17,000 - 25,000; Full time

Job summary

Grand Traverse Resort and Spa, Acme, Michigan, invites applications for a Reservations Agent. This role educates and entices callers into booking a reservation while matching the caller’s needs to the most suitable accommodations, including rooms, golf, spa and restaurants on property.

Responsibilities include accurately booking reservations, describing the property in detail, promoting current packages, handling cancellations and no-shows, and maintaining up-to-date information for the team.

Qualifications

• High school diploma or equivalent.
• Familiarity with Traverse City area.
• 1 year sales experience preferred.
• Knowledge of hospitality industry preferred.
• Strong computer knowledge & telephone skills a must.

Responsibilities

• Answer calls promptly and professionally to book reservations.
• Accurately book reservations in the computer with correct codes.
• Describe the property layout and facilities in detail.
• Know/understand all promotions, packages, and rates.
• Coordinate with Group Reservations, Front Desk, and Housekeeping.
• Handle no-shows, cancellations, guarantees and direct billing per procedures.
• Maintain an up-to-date information book and email.
• Adhere to policies and procedures including safety rules and dress standards.
• Maintain good rapport with fellow employees and reflect a positive attitude.

Skills

Communication skills

Phone skills

Computer skills

Detail oriented

Customer service

Education

High school diploma or equivalent

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 AM

SUMMARY

This position educates and entices callers into booking a reservation while matching the caller’s needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill and a good image for the resort on the phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attend GTRS Orientation and Guest Relation classes.
• Accurately book reservations in the computer, inputting correct departmental codes.
• Answer phone calls promptly and professionally.
• Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available.
• Know/Understand all special promotions, packages, and rates.
• Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department
• Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures.
• Typing, filing, and other clerical duties pertaining to the Reservations Department
• Attend GTRS Orientation and Guest Relation classes.
• Maintain an up-to-date information book and email
• Report any unusual requests and disgruntled guests to manager
• Maintain a clean and net work area
• Adhere to company/departmental policies and procedures including all safety and emergency procedures
• Follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain good rapport with fellow employees and reflect positive attitude.
• Maintain open line of communication with supervisor
• Understand and abide by environmental practices of the resort.
• Any other responsibilities deemed appropriate by Supervisors

EDUCATION/EXPERIENCE

• High school diploma or equivalent required
• Familiarity with Traverse City area required.
• 1 year sales experience is preferred
• Knowledge of hospitality industry preferred
• Strong computer knowledge & telephone skills a must

OTHER SKILLS AND ABILITIES

• Excellent oral and written communication skills
• Detail Oriented
• A pleasant, outgoing, friendly, and customer service driven person is a must for this position

SUPERVISORY RESPONSIBILITIES (If applicable)

N/A

TYPICAL PHYSICAL DEMANDS

• Frequently required to sit for long periods of time, use hands to finger, handle, or feel and talk or hear.
• Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 40 pounds.

TYPICAL MENTAL DEMANDS

• Perform assigned tasks and meet deadlines
• Occasional high stress

WORKING CONDITIONS

Office environment. The noise level in the work environment is usually moderate. Hours and days vary.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America