Spa Guest Experience Concierge

Grand Traverse Resort & Spa, LLC; Michigan; On-site; USD 28,000 - 36,000; Full time

Job summary

Grand Traverse Resort & Spa, LLC is seeking a friendly spa receptionist to greet guests, schedule appointments, and assist during check-in/out. You will maintain calendars, handle cash, and educate guests on health and wellness products.

The role requires excellent communication, multi-tasking, and a professional demeanor. Experience with spa booking software and hospitality environment is preferred; familiarity with MS Office and multi-line phones is a plus.

Qualifications

• 18 years of age and have a High School diploma or GED
• Experience with service booking software, multi-line phones, and Microsoft operating systems
• 2 years of previous spa or administrative experience preferred
• Experience in the Hospitality industry preferred
• Experience handling money and cash/credit transactions

Responsibilities

• Schedule appointments and maintain and update appointment calendars
• Meet, greet and serve spa guests both on the phone and in person, ensuring a seamless check in and check out experience for all spa guests and members
• Handle cash transactions and maintain a cash bank at appropriate balance
• Listen attentively to gather accurate information and use that information to enhance customer satisfaction
• Must be able to assist in all areas of the spa when needed
• Inventory supplies as needed
• Order and deliver alcohol beverages per guest requests
• Educate the guest in the area of health enhancement and wellness and sell related retail products
• Recommend appropriate products or services according to guests need
• Be knowledgeable and up to date on current service offerings, promotions, and/or policies
• Cover all hours determined by schedule
• Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
• Relay guest concerns to management or appropriate administrator
• Maintain a thorough knowledge of all applicable job practices
• Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
• Attend mandatory meetings and/or trainings determined by management
• Display confidence and professionalism at all times
• Good rapport with fellow employees and reflect positive attitude
• Maintain open line of communication with supervisor
• Maintain superior working relations with internal and external customers while providing a memorable experience
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Lead by example by displaying a readiness to respond positively to instruction and procedures
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
• All other duties as assigned

Skills

Customer service

Phone communication

Multi-tasking

Cash handling

Time management

Team player

Education

High School diploma

Tools

Spa booking software

Microsoft Office

Job description

Grand Traverse Resort & Spa, LLC is seeking a friendly spa receptionist to greet guests, schedule appointments, and assist during check-in/out. You will maintain calendars, handle cash, and educate guests on health and wellness products.

The role requires excellent communication, multi-tasking, and a professional demeanor. Experience with spa booking software and hospitality environment is preferred; familiarity with MS Office and multi-line phones is a plus.