Guest Experience Support Specialist

Westwood Country Club, Inc.; Vienna (VA); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible schedule

Lunch and dinner shifts

Weekend/holiday availability

Job summary

Westwood Country Club, Inc. in Vienna, VA is seeking a flexible Support Staff team member to help with food and beverage service.

You will carry items from the bar or kitchen to tables, bus tables, and ensure accurate ticket fulfillment while adhering to menu specifications. The role emphasizes fast service, reliability, and teamwork, with availability for lunch and dinner shifts, weekends, and some holidays.

Qualifications

• Ability to work quickly and efficiently in a busy dining environment.
• Regular and reliable attendance is required.
• High school diploma or equivalent is preferred.

Responsibilities

• Carry food and drink from bar/kitchen to tables and bus tables.
• Prepare bus stations and restock as needed.
• Organize and match each ticket to deliver orders accurately.
• Ensure menu items follow tickets and note modifications/allergies.
• Assist in pre-bussing and reset tables; help servers, bussers and bartenders.

Skills

Fast-paced work

Professionalism

Reliability

Stamina

Teamwork

Food & beverage experience

Education

High school diploma or equivalent

Job description

It is everyone’s job at Westwood to serve our members and their guests.

Specifically, it is a support staff’s job to carry food and drink from the bar or kitchen to the table, as well as bussing tables. Support staff must do so quickly and accurately. Service Support...

· Possess knowledge of table numbers, position, and seat numbers in relevant dining outlets.

· Set the kitchen staff up for success by preparing condiments and other items needed to deliver food.

· Prepare bus stations before service and restock as needed.

· Organize and match each ticket to run the food/drinks out to the tables accurately.

· Ensure that each menu item is prepared in the exact detail outlined on each ticket, noting modifications and allergies.

· Correct the menu item with the chef or bartender before delivering the dish if it does not meet the exact specifications on the ticket.

· Assist in pre-bussing and resetting tables as needed, quickly and efficiently

· Deliver dirty dishes to kitchen and dirty glassware to bar.

· Have a strong understanding of our menu and general food/drink preparation processes.

· Assist Servers, Bussers, and Bartenders as needed.

· Understand the Westwood standards and chef’s expectations, and work towards serving the member’s experience.

Requirements

Qualifications & Job Requirements:

· Enjoys the challenge of working quickly and efficiently.

· Demonstrates good energy and motivation.

· Ability to demonstrate professionalism, cleanliness and neatness.

· Regular and reliable attendance.

· Can remain standing for several hours straight and can carry about 35 pounds easily.

· Food & beverage experience (preferred).

· High school graduate or equivalent (Preferred).

Availability & Schedule:

· We are currently looking for someone available to work at both lunch and dinner; weekends and some holidays (flexible).