Guest Experience Supervisor: Service & Team Leader

Global Montello Group Corp; Athol (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

Global Partners LP seeks a Guest Service Supervisor to lead store staff, coach performance, and ensure a welcoming experience for guests. The role emphasizes cash handling, POS operation, and adherence to safety and quality procedures.

Flexibility is required for day, night, weekend, and holiday shifts; candidates must be at least 18 with a high school diploma and the ability to lift up to 25 lbs. Equal opportunity employer.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Able to lift up to 25 lbs during shifts.
• Flexible hours including days, nights, weekends, holidays.

Responsibilities

• Supervise staff to ensure duties are performed per management.
• Coach employees with constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies.
• Operate POS and manage cash levels with supervision.
• Maintain store housekeeping and cleanliness.
• Execute 24/7 guest service programs and processes.
• Handle cash processes including deposits and checks where applicable.
• Replenish products to keep shelves in-stock.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervision

Guest service

Communication

Cash handling

Education

High School Diploma

Tools

Point of Sale system

Job description

Global Partners LP seeks a Guest Service Supervisor to lead store staff, coach performance, and ensure a welcoming experience for guests. The role emphasizes cash handling, POS operation, and adherence to safety and quality procedures.

Flexibility is required for day, night, weekend, and holiday shifts; candidates must be at least 18 with a high school diploma and the ability to lift up to 25 lbs. Equal opportunity employer.